Help
Questions, answered.
01How much is shipping?
Free, on every order to the 50 US states and DC.
02How long does delivery take?
Orders ship from US warehouses within 1–3 business days, and most arrive 3–10 business days after you order. Tracking comes by email.
03Why did my order come in more than one box?
Products ship from different US warehouses, so multi-item orders and sets can arrive separately, on different days. Each box has its own tracking.
04Can I return something?
Yes, within 30 days of delivery for unused items in their packaging. Email us first so we can send the right return address. Return policy
05Which stairs height do I need?
Measure from the floor to the top of the cushion. Three steps suit most couches, four most beds, five tall beds. The fit guide does the arithmetic.
06Will this fix my dog's back problem?
No. Our products are everyday gear, not medical devices. Stairs and low furniture help a healthy dog avoid jumping, but talk to your vet about any back or joint issue.
07How do I pay?
Checkout is through PayPal. You can pay with a PayPal account or as a guest with a debit or credit card. We never see your card number.
08Do you charge sales tax?
We collect sales tax on orders shipping to Missouri. If we start collecting in other states, you'll see it at checkout before you pay.
09Is this stuff only for dachshunds?
No. Corgis, bassets, Frenchies and most small dogs have the same problems with couches and cars. The sizing on each product tells you what fits.
Still stuck? Write to us. A person replies within a business day.
